• We understand that every patient’s needs are unique, which is why each
• prescription we compound is tailored specifically for you. Please take a
• moment to review our policy below.

*No Returns or Refunds*

• Due to the custom nature of our compounded prescriptions, we do not accept
• returns or offer refunds once a prescription has been processed. Before we
• begin preparing your medication, we will confirm your approval to proceed
• with the order. If you have any questions or concerns about your custom
• medication, feel free to ask when placing your order.

*Therapeutic Outcomes*

• While we work closely with your healthcare provider to help you meet your
• health goals, we cannot guarantee specific therapeutic outcomes. Customized
• medications may require adjustments over time. It’s common for it to take
• multiple dose modifications to achieve the optimal result. Please note that
• unsatisfactory outcomes are not valid reasons for returns or refunds.

*Device Issues*

• If you experience issues with the dispensing device (such as difficulty
• achieving consistent dosing), you can request a replacement within 14 days
• of receiving your medication. We may also offer an alternative device for
• future orders. Please bring the original prescription to the pharmacy so a
• pharmacist can assess whether the device is faulty. Keep in mind that
• inconsistent dosing does not always indicate a defective device.